Completely New User Experience
We have rebuilt our entire User Interface using Google's Material Design system making the user experience beautiful, clean, simple, and familiar. We looked at every component including page layouts, navigation, search results, list views, and page transitions. Our focus was to create a simple experience where users could access essential actions and information intuitively.
Accessibility - WCAG 2.0 Level AA Compliant
Platform28 is committed to providing accessible content within all of our applications to ensure system functionality can be easily operated by anyone. Many people will experience a permanent or temporary impairment at some time in their life, but it should not stop them from being able to use our applications.
Focusing on accessibility improves the user experience for everyone.
Sometimes it is more convenient and discreet to be able to read messages rather than listen to them. When the Transcription feature is active on your account, Platform28 will quickly and automatically transcribe each voicemail you receive. If selected, the transcription will appear along with the voicemail audio file in your Inbox.
Your email notifications can be configured to include voicemail transcription. To activate, deactivate, and customize your voicemail transcription feature, follow these instructions.
Three Ways to Customize a Voicemail Greeting
In addition to recording your outgoing greeting using a telephone, a pre-recorded message can either be uploaded or recorded using your computer's microphone.
Longer Message Retention
Your deleted messages will now be kept in your Trash folder for a period of 30 days instead of 3. Messages can also be permanently deleted during this time period through the Inbox.
We are proud of our progress and we could not have done it without feedback from our end users. We have made it easier for you to submit, comment, and vote on ideas. If you have an idea, we urge you to submit it using our new Idea Management System. This will help our team become focused on what really matters in order to build a product you love and meets your needs.
You become a "stakeholder" when you submit, vote, or comment on an idea. As a stakeholder, you will automatically be notified when an idea status changes and comments are made. The Product Manager may engage interested stakeholders for further feedback on an idea.
Ideas tend to evolve over time, so stakeholders are able to edit their own ideas after they have been submitted.
We have created a new Help Center. From here, users can find quick start tips, a knowledge base, and software release notes. You may also open a ticket with our Customer Support team.