Voicemail Transcription

Platform28 offers voicemail transcription for authorized mailboxes.  When the Transcription feature is active on your account, Platform28 will quickly and automatically transcribe each voicemail you receive. If selected, the transcription will appear along with the voicemail audio file in your Inbox.

To enable transcription follow the below steps:

• Log into your mailbox on gavoicemail.com
• Click 'Account Settings' (gear icon) on the left side navigation bar
• Choose 'Mailbox' from the navigation tabs at the top of the screen
• Enable the 'Transcription' feature located in the 'Other Options' section
• Click 'Save Settings' at the bottom of the page to save your configuration

You must also enable email notifications to benefit from transcription. Follow the steps here to enable this feature.